Frequently Asked Questions
Everything you need to know about our custom manufacturing, OEM/ODM solutions, and order process.
1. What products do you manufacture?
We specialize in manufacturing filter elements, laser-cut metal parts, sheet metal components, mechanical parts, hardware tools, and industry-specific equipment parts.
2. Do you offer customization or OEM/ODM services?
Yes, we offer custom manufacturing based on your drawings or samples. OEM and ODM services are fully supported to meet your specific technical requirements.
3. Can you sign a Non-Disclosure Agreement (NDA)?
Yes, we strictly respect and protect our clients' intellectual property. We are fully prepared to sign an NDA before you share any technical drawings or proprietary designs.
4. How can I get a rapid quotation?
Please send us your product drawings, dimensions, material specifications, and required quantities via email. Our engineering team will review the specifications and provide a competitive quote promptly.
5. Can I get samples before placing a bulk order?
Yes, sample manufacturing is available for quality verification. The standard lead time for samples is typically 3–7 days, depending on part complexity.
6. What is the lead time for bulk orders?
Bulk production usually takes 15–30 days. Delivery timelines may vary depending on order volume, material availability, and seasonal demand.
7. What trade and shipping terms do you support?
We support various Incoterms including EXW, FOB, CIF, and DDP. We ship via air, ocean freight, or express services, primarily dispatching from Shanghai, Ningbo, and Shenzhen ports.
8. What payment methods do you accept?
We accept Telegraphic Transfer (T/T), Letter of Credit (L/C), PayPal, and Alibaba Trade Assurance, offering secure and flexible payment options.
9. Are your products certified for global markets?
Yes, we can provide international quality certifications such as ISO, CE, and RoHS upon request to ensure full compliance with regional import standards.
10. How do you handle quality & after-sales support?
We provide full warranty support. If any product quality issues arise, we offer free replacements or returns after quality verification.
